Terms and Conditions of Sale and Website Use

Last Updated: November 4, 2026

These Terms and Conditions govern the use of the hnboz online store, including browsing products, placing orders, making payments, receiving deliveries, and communicating with customer support.

Please read these Terms carefully before using our website or placing an order.

By accessing our website or purchasing products, you agree to comply with these Terms and the applicable laws and regulations.

Nothing in these Terms limits or excludes mandatory consumer rights provided by applicable law.

1. Website Operator and Business Information

The online store operates under the brand name hnboz.

The business information is as follows:

Brand Name: hnboz

Legal Business Name: Shampony

Company Registration Number (CVR): 26712041

Business Structure: Sole Proprietorship

Registered Business Address:

Stestrupvej 80
4360 Kirke Eskilstrup
Denmark

Website: [Insert your actual website domain]

Customer Service Email: locherbohmanncw729@gmail.com

For questions regarding products, orders, payments, delivery, returns, or other customer service matters, customers may contact us using the email address provided above.

2. Services Available Through Our Website

hnboz provides an online shopping platform where customers can browse product information and purchase available merchandise.

Depending on the products and services offered, our website may provide:

• Product descriptions and specifications.

• Product photographs and illustrations.

• Online ordering facilities.

• Available payment methods.

• Order confirmation and updates.

• Shipping and delivery arrangements.

• Customer support and after-sales assistance.

Certain website functions may rely on external service providers, including payment processors, logistics companies, and technical service providers.

We may update or maintain website functions when necessary for operational, technical, security, or legal reasons.

Such changes will not unlawfully affect existing customer rights or confirmed contractual obligations.

3. Customer Eligibility and Responsibilities

Customers placing orders must have the legal capacity required to enter into a purchase agreement under applicable law.

When using our website, customers agree to provide accurate and complete information.

This may include:

• Full name.

• Email address.

• Telephone number.

• Billing information.

• Delivery address.

• Order and product selection details.

Customers are responsible for ensuring that the information submitted during checkout is correct.

Customers must not:

• Provide intentionally false information.

• Use another person's identity without authorization.

• Submit fraudulent orders.

• Use payment information without permission.

• Attempt to interfere with website security or functionality.

If you notice suspicious activity relating to an order or account, please contact our customer support team.

4. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, photographs, specifications, and other information displayed on our website are accurate and understandable.

Product information may include:

• Product features and functions.

• Available colours or variations.

• Dimensions and technical specifications.

• Included accessories.

• Product photographs.

• Applicable prices and delivery information.

Actual product appearance may vary slightly due to lighting conditions, photography, or individual screen settings.

Such differences do not affect statutory rights where a product does not conform to the purchase agreement.

Product availability may change depending on stock levels and operational circumstances.

If a material error in product information is identified, we will take appropriate corrective action in accordance with applicable law.

5. Orders and Contract Formation

Customers may place orders through the checkout process available on our website.

Before submitting an order, customers should carefully review:

• Selected products.

• Product quantities.

• Available variations.

• Delivery information.

• Applicable shipping charges.

• Total purchase amount.

• Selected payment method.

An order is subject to the purchase conditions and confirmation procedures presented during checkout.

Order processing may involve checking product availability, payment authorization, delivery information, and necessary security procedures.

Customers will receive relevant order information through the contact details provided during checkout.

If an order cannot be accepted or fulfilled, we will inform the customer and arrange any legally required reimbursement.

Any issue involving incorrect product information or technical pricing errors will be handled in accordance with applicable contractual and consumer protection legislation.

6. Prices, Taxes and Payment Methods

Product prices are displayed in the currency indicated on the relevant product page or during checkout.

Before completing an order, customers can review the applicable purchase price and mandatory charges.

Depending on the customer's location and the available checkout options, payment methods may include:

• Payment cards.

• Electronic payment services.

• Cash on Delivery, where available.

• Other payment methods displayed during checkout.

The availability of payment methods may vary according to the delivery destination and payment provider.

Payments may be processed through independent payment service providers.

Customers should never send complete payment card details, security codes, or payment passwords through ordinary customer support email.

All applicable mandatory charges must be disclosed in accordance with consumer protection legislation.

7. Shipping and Delivery

hnboz arranges delivery through the shipping services available for eligible destinations.

Delivery conditions may depend on:

• Product availability.

• Customer delivery location.

• Shipping service selected.

• Transportation arrangements.

• Applicable delivery charges.

Available shipping methods, estimated delivery periods, and any applicable charges will be displayed during checkout or in our Shipping & Delivery Policy.

Delivery estimates are provided for informational purposes and may be affected by circumstances such as carrier operations, transportation delays, customs procedures, or other external factors.

Customers should consult our Shipping & Delivery Policy for additional information.

Mandatory consumer rights relating to delivery deadlines, delayed shipments, and non-delivery remain unaffected.

8. Shipping Confirmation and Delivery Issues

Where tracking is available, relevant shipment information may be provided after an order has been dispatched.

Tracking details may include:

• Shipping provider.

• Tracking reference.

• Delivery progress.

• Available shipment updates.

If an order does not arrive within the estimated delivery period, customers may contact our support team.

We will review the available order and shipment information and provide reasonable assistance.

If an item arrives damaged, incorrect, incomplete, or does not conform to the purchase agreement, customers should contact us with the relevant order details.

We will review the matter and provide an appropriate solution under applicable consumer protection laws.

9. Returns and Right of Withdrawal

Consumers purchasing eligible products online within the European Union generally have the right to withdraw from their purchase within 14 calendar days after receiving the goods, without providing a reason, subject to applicable legal exceptions.

Customers wishing to exercise this right must communicate their withdrawal decision within the applicable period.

Withdrawal requests may be submitted to:

locherbohmanncw729@gmail.com

After notifying us of a valid withdrawal, customers must generally return the goods within 14 calendar days.

For eligible statutory withdrawals, refunds will be processed in accordance with applicable legal deadlines.

Where legally permitted, reimbursement may be withheld until the returned goods have been received or evidence of their return shipment has been provided.

Please refer to our Returns, Refunds & Order Cancellation Policy for detailed information about return procedures, shipping costs, refund arrangements, and applicable exceptions.

Nothing in this section restricts mandatory statutory consumer rights.

10. Defective Products and Legal Guarantees

Customers are entitled to the statutory protections applicable to defective products or goods that do not conform to the purchase agreement.

Depending on the circumstances and applicable legal requirements, available remedies may include:

• Repair.

• Replacement.

• Appropriate price reduction.

• Refund or termination of the purchase agreement where legally justified.

• Other remedies required by applicable law.

Where additional commercial or manufacturer warranties are expressly offered, their terms will be communicated separately.

Commercial warranties do not replace or reduce mandatory statutory consumer rights.

Customers may report product defects or conformity issues through:

locherbohmanncw729@gmail.com

11. Order Changes and Cancellations

Customers who wish to modify or cancel an order should contact our customer support team as soon as possible.

Requests may include:

• Correcting delivery details.

• Updating contact information.

• Changing selected products.

• Requesting order cancellation.

If an order has not yet been dispatched, we will make reasonable efforts to accommodate the request.

Once an order has been dispatched, modifications may no longer be possible.

However, dispatch does not automatically remove a customer's statutory right of withdrawal.

Any applicable cancellation, withdrawal, or refund rights remain protected by law.

12. Acceptable Website Use

Customers and visitors agree to use the website lawfully and responsibly.

The following activities are prohibited where unauthorized or unlawful:

• Attempting to access restricted systems.

• Introducing malicious software or harmful code.

• Conducting fraudulent transactions.

• Impersonating other individuals.

• Submitting deliberately misleading information.

• Interfering with website security.

• Violating intellectual property rights.

• Misusing website content for unauthorized commercial purposes.

• Disrupting website functionality through unauthorized automated activities.

Where necessary, we may take proportionate measures to protect the website and its users in accordance with applicable law.

Nothing in this section restricts activities or rights protected by mandatory legislation.

13. Intellectual Property

Website content may include text, product descriptions, photographs, graphics, illustrations, logos, layouts, and other materials.

These materials may be protected by applicable intellectual property laws.

All intellectual property rights remain with their respective lawful owners.

Customers may access and view website materials for personal shopping and informational purposes.

Without appropriate authorization, visitors must not reproduce, distribute, modify, commercially exploit, or republish protected materials.

Permitted uses under applicable copyright and intellectual property laws remain unaffected.

Access to our website does not transfer ownership of any intellectual property rights.

14. Third-Party Services

Our website may rely on external providers to support certain services.

These may include:

• Payment processing providers.

• Shipping and logistics companies.

• Website hosting services.

• Technical support providers.

• Customer communication systems.

• Security and maintenance services.

• Analytics and advertising services, where applicable.

Third-party providers may operate under their own contractual terms and privacy policies.

Customers should review relevant third-party information when using independent services.

The involvement of an external service provider does not remove any legal responsibility that remains with the seller.

Further information about personal data processing is available in our Privacy Policy.

15. Personal Data and Privacy

We respect customer privacy and process personal information in accordance with applicable data protection legislation.

Personal information may be used for:

• Processing orders.

• Managing payments.

• Arranging deliveries.

• Providing customer support.

• Handling returns and refunds.

• Maintaining business records.

• Protecting website security.

• Meeting legal obligations.

Where the GDPR applies, customers may exercise the privacy rights provided under that legislation.

For additional details, please read our Privacy Policy.

Privacy-related inquiries may be sent to:

locherbohmanncw729@gmail.com

16. Website Availability and Maintenance

We aim to maintain reasonable access to our online shopping services.

However, temporary interruptions may occur due to:

• Scheduled maintenance.

• Technical updates.

• Hosting or network issues.

• Security incidents.

• External service interruptions.

• Other operational circumstances.

We will take reasonable steps to investigate and address technical issues when they occur.

Temporary website interruptions do not automatically cancel existing purchase agreements or remove mandatory legal obligations.

Existing customer rights remain protected under applicable law.

17. Exceptional Circumstances

Certain circumstances outside reasonable operational control may affect order processing, website services, or transportation arrangements.

Examples may include:

• Severe weather conditions.

• Natural disasters.

• Major infrastructure disruptions.

• Government restrictions.

• Significant transportation interruptions.

• Other exceptional external events.

Where such circumstances occur, we will make reasonable efforts to minimize disruption and provide relevant information to affected customers.

The legal consequences of exceptional circumstances will be determined according to the specific situation and applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded.

18. Governing Law and Dispute Resolution

These Terms shall be interpreted in accordance with applicable law and mandatory consumer protection requirements.

Customers are encouraged to contact our customer support team if a concern or disagreement arises regarding an order or purchase.

We will review the information provided and seek an appropriate resolution where possible.

If a dispute cannot be resolved directly, customers may pursue available remedies through the competent courts or legally recognized dispute resolution mechanisms.

Nothing in these Terms removes mandatory consumer rights relating to applicable law, jurisdiction, or access to legal remedies.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

19. Changes to These Terms

We may update these Terms when necessary to reflect changes in:

• Applicable legislation.

• Website functionality.

• Business operations.

• Payment arrangements.

• Shipping services.

• Customer service procedures.

Updated versions will be published on our website together with the relevant revision date.

Where required by law, customers will receive appropriate notice or be asked to provide consent before relevant changes take effect.

Changes will not retroactively remove contractual or statutory rights already acquired by customers.

20. Related Policies

These Terms should be read together with the other policies published on our website.

These may include:

Privacy Policy

Explains how personal information is collected, processed, stored, and protected.

Shipping & Delivery Policy

Provides information about delivery destinations, shipping arrangements, estimated delivery periods, and applicable charges.

Returns, Refunds & Order Cancellation Policy

Explains withdrawal rights, return procedures, refund arrangements, and cancellation conditions.

Contact Information

Provides the contact details available for customer inquiries and support.

Each policy applies according to its stated scope.

Where any provision conflicts with mandatory legal requirements, the applicable law will take priority.

21. Contact and Customer Support

For questions regarding these Terms, product information, purchases, payments, delivery arrangements, returns, refunds, or other website services, please contact us.

Brand Name: hnboz

Legal Business Name: Shampony

Company Registration Number (CVR): 26712041

Business Structure: Sole Proprietorship

Registered Business Address:

Stestrupvej 80
4360 Kirke Eskilstrup
Denmark

Website: [Insert your actual website domain]

Customer Support Email: locherbohmanncw729@gmail.com

Please include your order number and a clear description of your inquiry whenever possible.

We aim to provide transparent information, reasonable customer assistance, and services in accordance with applicable consumer protection legislation.

hnboz – Customer Service

Email: locherbohmanncw729@gmail.com